Hi KeithG2965,
welcome to RuneAudio.
Then I used setup to switch to hardware volume control which the Emotiva Big Ego supports.
Your DAC is not in our database, so it may not work without some tweaks.
I have no idea what to do next and will welcome suggestions on what to try.
Please try this:
- change the setting back to "hardware volume"
- set volume to 100%
- change the setting back to software volume
- post your debug data as mentioned on the "post a reply" page.
Frank